Williams Lea by RRD is hiring a Data Processing Supervisor

Job Summary: The Data Processing Supervisor is responsible for overseeing daily operations related to complex document handling and data conversion, including leading a team dedicated to receiving, sorting, and converting physical returned mail and survey results into accurate, actionable electronic data files for the end-customers. The supervisor is also tasked with ensuring operational efficiency, data quality, security, and strict adherence to service level agreements (SLAs). Responsibilities: Operations & Processing: - Manage the end-to-end process for handling both returned mail and physical survey results; from physical receipt, sorting, and scanning, to data entry and conversion into required electronic formats for the end-customers. - Oversee the capture, validation, and preparation of survey results, ensuring data is accurately converted and formatted into final electronic data files (e.g., CSV, delimited files) ready for end-customer delivery. - Ensure the physical security of all sensitive documents and the electronic security and privacy of converted customer data. - Oversee the quality assurance process to guarantee the accuracy and integrity of all data converted from physical documents. - Identify bottlenecks and inefficiencies in document handling and data conversion workflows and implement solutions to optimize processes. Compliance & Reporting: - Maintain strict compliance with all customer SLAs, regulatory requirements, and internal security protocols. - Generate regular reports on team performance, productivity, mail/document volume, error rates, and progress toward operational goals. - Serve as the primary escalation point for complex processing issues or discrepancies. - Calculate and prepare new customer pricing proposals; perform pricing audits to ensure alignment with targets and overhead expenses; prepare invoicing documentation based on processed volumes and established contract rates. System & Equipment: - Ensure the team effectively utilizes all necessary equipment and software systems required for data conversion and workflow management. - Collaborate with IT or technical support teams on system maintenance, troubleshooting, and upgrades. Team Leadership & Management: - Supervise a team of associates, including scheduling, performance management, training, and professional development. - Monitor team workload and workflow to ensure timely processing and achievement of productivity and quality targets.