Responsibilities
- Serves as the primary contact between operations teams and client services to handle end-to-end operational inquiries and client support needs.
- Produces and delivers databases and data outputs according to client requirements, meeting deadlines and quality standards while coordinating with stakeholders.
- Ensures data is delivered accurately and on schedule, maintaining the highest quality in alignment with established service levels and client expectations.
- Executes scheduled reports, workflows, and data processes following defined protocols, timelines, and service level agreements.
- Represents client interests within the Network Operations Center by communicating client feedback and evaluating internal procedures for better service delivery.
- Offers actionable suggestions to process owners, team leads, and operations management to enhance the efficiency and performance of operational workflows.
- Analyzes how assigned tasks connect to preceding and subsequent processes to ensure seamless data flow and eliminate rework across operations teams.
- Delivers client-specific data outputs on time and to required quality standards through consistent stakeholder engagement.
