We're looking for Data & Cloud operations specialists to join our team. In this role, you'll be responsible for developing, maintaining, and optimizing the mission-critical code and operational processes, ensuring seamless data flow and system reliability for client operations.
The ideal candidate is an enthusiastic team player who combines deep technical expertise with rigorous operational practices and an innovative mindset. You'll work closely with clients in the US time zone, providing essential support and driving continuous improvement.
Responsibilities:
Oversee and troubleshoot data ingestion and ETL pipelines, ensuring data integrity and minimal downtime.
Identify, diagnose, and optimize SQL queries and ETL jobs for peak performance and reliability, especially with large, complex datasets.
Monitor and maintain cloud environments (OCI, GCP, or similar), escalating and resolving issues following established protocols.
Perform essential database administration tasks like SQL database backup, restore, log shipping, and mirroring, and design efficient table structures for business-critical applications.
Transform and validate data from diverse sources (XML, CSV, JSON, etc.), ensuring accuracy and completeness.
Leverage generative AI tools and automation technologies to streamline operations and enhance efficiency.
Execute and enhance operational runbooks, contributing to ongoing process improvement and documentation.
Serve as the first line of support for operational incidents, coordinating with development and product teams for rapid resolution.
Collaborate closely with engineering, product, and client services teams to support deployments, troubleshoot issues, and implement best practices.
Document incidents, resolutions, and process improvements in internal systems (e.g., JIRA, Confluence).
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or a related field.
2 - 6 years of experience as an Operations Support Specialist or Support Engineer, or related field, preferably in an international company or remote environment.
Strong expertise in SQL and database systems (Vertica, ClickHouse, PostgreSQL, or similar).
Proficiency with Shell and/or Python scripting for automation and troubleshooting.
Familiarity with cloud platforms (OCI, GCP, AWS, or Azure).
Working knowledge of version control systems (GIT).
Experience with database administration, including backup/restore, log shipping, and mirroring.
Proven ability to build and optimize complex ETL processes in high-volume, business-critical environments.
Experience with data transformation, validation, and error handling.
Ability to process and manipulate data from various file formats (XML, CSV, JSON, etc.).
Strong analytical and problem-solving skills, with keen attention to detail.
Excellent written and verbal communication skills in English, with the ability to document findings and collaborate across distributed teams.
Proven ability to innovate, automate, and drive continuous improvement in operational processes.
A client-focused mindset with the ability to manage priorities and respond quickly to critical issues.
Ability to work independently and as part of a distributed team.
Availability to work with the clients in the US time zone.
Nice to Have:
Cloud certifications (e.g., OCI, GCP, AWS) or relevant database administration certifications or relevant technical credentials..
Experience supporting production environments and participating in on-call rotations.
Understanding of system uptime and data pipeline reliability performance metrics.
About Iglu
Iglu is a multinational network of companies that hires digital professionals around the world to work for international clients either fully-remote or from its locations in Thailand, Vietnam and Hong Kong. We are organized to maximize a sustainable work-life balance for our employees, whilst delivering an efficient, productive and high-quality service for our clients.
Join our community of like-minded digital professionals and access opportunities to work remotely in a whole new way. You will be part of an amazing group of people with a flexible company culture that encourages you to live the way you like and work on projects of your choice.
