Responsibilities
- Examine past data to detect trends, irregularities, and key performance factors
- Convert data insights into practical suggestions that aid diagnostic processes and inform business choices in product development
- Develop and implement functional algorithms using data thresholds and business rules to assist decision-making
- Deliver focused analytical support to engineering teams, including timely data analysis and specification of data needs
- Evaluate customer support ticket data to uncover recurring issues and areas for product enhancement
- Partner with software developers, product owners, and cross-functional partners to integrate data insights into development workflows
- Design and deliver clear, engaging reports and data narratives to convey results to both technical and non-technical stakeholders
- Coordinate closely with software engineers, product managers, data scientists, data engineers, and hardware specialists
