Responsibilities
- Provide exceptional customer support in both English and Danish, utilizing various communication channels such as emails, chats, and phone calls.
- Deliver prompt and accurate resolutions to customer inquiries, always striving to go above and beyond to exceed their expectations.
- Collaborate with our amazing team members to create a seamless and personalized customer experience that sets us apart.
- Adhere to our company policies and procedures, including following guidelines for player safety, protection, and responsible gaming.
Requirements
- Verbal and written communication in Danish and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face to face, online or via phone calls
- Multi-tasking and time management
Benefits
- Lunch provided between Monday to Friday on site
- Wellbeing allowance per year
- Work from home allowance
- Hybrid model
- 2 weeks of remote work (abroad)
- Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
- Milestone birthday
- Private Health Insurance
- Temporary Total Disability & Personal Accident Insurances
- Life & Corporate Travel Insurance
- Discounts with local companies in Malta
- Optional Pension Plan
- Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
Work Arrangement
Hybrid — St Julians, Malta
Additional Information
- Work hours: morning and afternoon shifts
- Location: St Julians, Malta
- Generous relocation package offered
- Relocation Package includes: flights, 4 weeks of free accommodation, cash bonus
- Candidate must submit application understanding that personal data will be processed
