About the Role
The role involves delivering high-quality customer service to Danish-speaking players, resolving inquiries efficiently, and contributing to service improvements within a dynamic gaming platform.
Responsibilities
- Respond to customer inquiries in Danish via email, chat, and phone
- Ensure timely resolution of account, payment, and technical issues
- Maintain accurate records of customer interactions and outcomes
- Escalate complex cases to relevant internal departments
- Follow company policies and compliance guidelines in all communications
- Identify recurring issues and suggest process enhancements
- Support fraud prevention efforts by verifying customer information
- Assist with onboarding materials for new Danish market users
- Collaborate with multilingual support teams across time zones
- Adhere to service level agreements for response and resolution times
- Provide feedback on localized content and user experience
- Stay updated on product changes, promotions, and regulations
- Handle sensitive data with confidentiality and integrity
- Promote positive brand perception through professional engagement
- Participate in training sessions and team performance reviews
Benefits
- Relocation package including flights and temporary accommodation
- Assistance with Maltese residency and work permit processing
- Modern office space in a central location
- Health insurance coverage
- Performance-based bonus structure
- Career development and internal promotion opportunities
- Ongoing training in customer service and compliance
- Multicultural team environment
- Social events and team-building activities
- Gym membership subsidy
- Free daily meals and snacks
- Flexible vacation policy
- Support for language learning
- Company-sponsored certifications
- Employee referral bonuses
Compensation
Competitive salary with performance bonuses and relocation support
Work Arrangement
On-site with potential for hybrid flexibility
Team
Customer-facing team within a fast-paced iGaming environment
Why Malta?
Malta offers a high quality of life with a Mediterranean climate, vibrant culture, and English as an official language. The island is a hub for iGaming companies, providing a dynamic professional environment and diverse expatriate community.
Career Growth
The company emphasizes internal progression, offering clear pathways for advancement into team leadership, quality assurance, or specialized support roles based on performance and initiative.
Yes, full visa and work permit assistance provided
