As a mid-level CX/UX Designer in the UK UX team at Wolters Kluwer Tax & Accounting, you will design intuitive, scalable digital experiences for professional users in a regulated, information-intensive environment. You will work within a cross-functional product team to translate complex requirements into efficient user journeys that support accuracy, compliance, and productivity for B2B SaaS software products.
What You'll Do
- Design end-to-end user flows, wireframes, and interaction models for complex B2B SaaS software products, working within defined problem spaces and delivery constraints.
- Create interactive prototypes with sufficient level of detail to explore ideas, communicate design intent, and support validation of workflows and interaction patterns.
- Take part in usability testing with professional users and help turn findings into practical design improvements.
- Prepare designs at appropriate levels of fidelity for development, working closely with engineers to support effective handover.
- Contribute to shared design systems and patterns, following established standards and governance to maintain consistency and scalability.
- Work closely with product managers, engineers, and domain experts to balance user needs with regulatory, business, and technical considerations.
- Explain design decisions clearly within cross-functional teams, using research, data, and usability principles to support your thinking.
- Iterate on designs based on user feedback, analytics, technical constraints, and changing priorities.
- Keep up to date with enterprise UX trends, accessibility standards, and relevant best practices, applying them thoughtfully where appropriate.
- Use AI tools where helpful to support research, ideation, documentation, and prototyping, and contribute to discussions about AI-driven capabilities within the product.
What We're Looking For
- Solid experience designing structured user flows and interactions for data-heavy or compliance-driven software.
- Proficiency with Figma, including creating and maintaining wireframes, prototypes, and design assets to a level of detail suitable for development.
- Experience using and contributing to shared design systems in multi-product environments, applying established patterns and extending them where appropriate.
- Experience participating in or supporting usability testing with professional users.
- Ability to work with others to translate research findings and insights into practical, user-centred design improvements.
- Comfortable working in cross-functional, matrixed teams within a large organisation.
- Ability to balance user needs with business, regulatory, and technical considerations.
- Clear and confident communication skills, with the ability to explain design decisions and rationale within team and project contexts.
- Openness to feedback and the ability to engage in constructive design critique, iterating on work collaboratively rather than defensively.
- A learning mindset, with willingness to build domain knowledge over time, ask questions, and adapt approaches as understanding deepens.
- Familiarity with using AI tools as part of everyday design work, including emerging AI-assisted prototyping capabilities, as well as support for research synthesis, ideation, and documentation.
- Ability to engage in discussions with product, engineering, and domain experts about how AI-driven capabilities could support professional user workflows thoughtfully and responsibly, applying judgement about what is useful in practice and where human input remains important.
- A portfolio demonstrating experience designing complex digital products and taking work from early exploration through to delivery-ready outcomes.
- Eligibility to work legally in the United Kingdom, as visa sponsorship is not available for this position.
Technical Stack
- Figma
Team & Environment
- Mid-sized UX team within a larger enterprise
- Cross-functional product team with product managers, engineers, domain experts, and UX professionals
- Reporting to UK UX team leadership within Wolters Kluwer Tax & Accounting
Benefits & Compensation
- Opportunity to work on complex B2B SaaS software products in a regulated, information-intensive environment.
- Collaboration with product managers, engineers, and domain experts in a large enterprise setting.
- Contribution to shared design systems and governance for consistency and scalability.
- Engagement in usability testing and research with professional users.
- Use of AI tools to support research, ideation, documentation, and prototyping.
- Participation in discussions about AI-driven capabilities within the product.
- Professional development through staying current with enterprise UX trends, accessibility standards, and best practices.
Work Mode
Hybrid role with some onsite presence required. Applicants may be required to appear onsite at a Wolters Kluwer office during recruitment and potentially during employment. Location: United Kingdom.
To maintain a fair and genuine hiring process, candidates are asked to participate in interviews without AI tools or external prompts. Use of AI-generated responses or third-party support during interviews will result in disqualification. Virtual backgrounds should be removed, and in-person interviews are included in the process.