Responsibilities
- Design and manage NPS and CSAT data pipelines across six key customer interaction points such as Sales, Onboarding, First Use of Service, and Cancellations.
- Develop a predictive early-warning system to detect and reduce the risk of customer churn.
- Maintain live dashboards to monitor progress toward a +50 NPS goal, including satisfaction metrics for brokers and affiliates.
- Track weekly performance across all major growth channels to assess the health of sales pipelines.
- Oversee CRM dashboards to uncover opportunities to increase close rates and advance toward a 10% target.
- Monitor the scaling of new channels to ensure monthly growth objectives are consistently achieved.
- Analyze over 160,000 annual call records to detect behavioral trends, callback frequency, and First Call Resolution rates.
- Convert AI-generated call tags and intelligence platform data into structured, weekly reports for executive review.
Benefits
- Monthly salary of $2000
- Observance of U.S. public holidays
- Up to 12 paid time off days annually
- Fully remote work environment enabling flexible, home-based employment
Compensation
$2000 monthly
Work Arrangement
Remote (Worldwide)
Other
- Must be able to commit to a 40-hour work week
- Willingness to work U.S. time zones from Monday to Friday
- Ability to maintain a distraction-free workspace at home
- Own a laptop or desktop meeting minimum requirements: 8GB RAM, i5 processor
- Dual monitor setup is preferred
- Must have a reliable high-speed internet connection with at least 15 MBPS speed
