Responsibilities
- Collect, clean, and verify data from enterprise resource planning, customer relationship management, and operational platforms to ensure high data quality.
- Develop and manage interactive dashboards and reports using Sigma, Salesforce, Kibana, and Excel for monitoring business health and informing decisions.
- Use descriptive and inferential statistics to uncover factors influencing performance, customer behavior patterns, and areas for improvement.
- Establish and track key performance indicators related to operations and customer value to measure progress toward strategic goals.
- Convert operational metrics into actionable insights that illustrate customer experience impact and guide leadership priorities.
- Deliver analytical outputs and reporting that promote accountability and cross-functional alignment within Customer Care and Managed Services teams.
Work Arrangement
Remote (Worldwide)
