Digital Virgo is hiring a CUTOMER CARE AGENT

Are you passionate about digital entertainment and customer experience? Do you thrive in fast-paced environments where creativity, analysis, and communication meet? Join Digital Virgo Ethiopia and take part in enhancing our users’ experience across multiple entertainment platforms — from music and video to gaming and sports — while contributing to the growth of Digital Virgo’s brand presence in the region. Main Responsibilities Handle and follow up on customer feedback, inquiries, and issues across multiple channels. Support the launch and monitoring of new services and products across countries. Prepare and maintain weekly and monthly performance reports. Contribute to the creation of engaging content aligned with our commercial brands. Track and analyze user insights and performance indicators to identify opportunities for improvement. Assist in web and digital audits to ensure quality and consistency across our online ecosystem.