Evaluate proficiency in Windows-based software, including Word and Excel, with preference for Outlook experience, along with customer service abilities
Maintain a typing speed of at least 30 words per minute while handling multiple tasks simultaneously
Adjust efficiently to updates in workflows and operational procedures
Deliver consistent, professional support to small and medium-sized business clients
Identify and resolve customer issues, processing account updates or modifications accurately
Calmly manage frustrated customers and address concerns related to rates and billing in a timely fashion
Follow established team performance benchmarks as defined by management
Achieve individual and team targets for daily call volume and performance metrics
Process returned mail and respond to written customer communications
Gain thorough understanding of company offerings, pricing, services, and billing practices
Demonstrate familiarity with telecommunications terminology and internal network infrastructure
Interpret and clearly explain invoice details to customers upon request

Complete a 2-3 week training program, with the first two weeks from 8 AM to 5 PM and the third week involving live call handling and product learning
Full attendance is mandatory throughout the entire training duration
Work schedules may change; availability to work any shift between 8 AM and 8 PM is required
Additional duties may be assigned based on operational demands or supervisor direction
Adherence to a professional dress code and conduct standards is required

Infojini is hiring a Customer Support