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El Salvador Remote (Country) Contract $923.09 bi-weekly

Donorbox is hiring a Customer Support Specialist - Temporary

Responsibilities

  • Respond to e-mail support tickets promptly, providing support and information as required
  • Investigate issues and assist the Support Development team in identifying bugs
  • Handle complex technical issues and maintain an accurate understanding of those issues
  • Assist in updating our knowledge base in Zendesk as needed
  • Provide product usage guidance and best practices to customers
  • Monitor customer feedback and suggest improvements to enhance the customer experience

Work Arrangement

Remote (Country) — El Salvador, Mexico, Brazil, Colombia

Team

Team size: 150. Structure: fully distributed and diverse 150-person team based in 16+ states and 23+ countries

Additional Information

  • Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
  • Background & Reference Checks are part of the application process
About company
Donorbox
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀 Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. 🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!
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Job Details
Department Customer Success and Intelligence (CSI)
Category other
Posted 3 hours ago