Responsibilities
- Handle first-line support requests from customers and internal users via chat, email, and occasionally phone, all in English.
- Offer consultations on products and services including Cloud, CDN, Hosting, AI, and others.
- Resolve technical issues through diagnostics, gather incident information, and escalate to higher support levels when necessary.
Requirements
- At least 1 year of experience in technical support.
- Solid networking knowledge covering TCP/IP, DNS, MAC addresses, ping, and traceroute.
- Strong understanding of hardware and software diagnostics, including reading logs.
- English proficiency at B2 level or higher.
- Excellent customer advocacy and interpersonal skills.
- Strong problem-solving capabilities.
- Quick learner, organized, and collaborative team player.
- Responsible, polite, and optimistic with effective communication skills.
- Ability to explain complex concepts in a clear and simple manner.
- Skill in prioritizing tasks effectively.
Nice to Have
- Experience with Cloud, CDN, or Hosting services.
- Familiarity with Linux and API usage.
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drinks, and entertainment options*
- Team sports activities*
Compensation
Competitive salary
Work Arrangement
Remote, hybrid, or office work options depending on role; work from anywhere in the world for up to 45 days per year
Other
- Language: English (B2 or higher)
- Schedule: Two consecutive night shifts (19:00 to 07:00 local time, 11 hours including 1-hour break), followed by two days off
- Benefits marked with * may vary depending on your country
