360dialog GmbH is looking for a Customer Support Specialist - LATAM to provide exceptional, technical support to our customers. You will be the first point of contact for troubleshooting the WhatsApp API and guiding clients to optimize their use of WhatsApp for marketing and messaging automation.
What You'll Do
- Provide support to our customers using the company channels—tickets, chat, email, and online meetings.
- Liaise with our L2 team to find solutions to complex issues.
- Help troubleshoot our API and solve technical problems.
- Support our partners and clients as they navigate the WhatsApp API ecosystem.
- Communicate with Meta representatives on technical matters.
- Engage in close collaboration with the LATAM Sales and Account Management Teams.
What We're Looking For
- A digital native who is comfortable with technology.
- 2+ years of experience in a customer support or technical role.
- 2+ years of experience working with APIs, debugging applications, checking logs, and testing.
- You identify problems and show initiative in finding simple solutions together with your team.
- You are fluent (or C3+) in English.
- You pay attention to detail and can structure your own day-to-day tasks.
Nice to Have
- Programming experience.
- Experience with WhatsApp Business API and/or META Developer Tools.
- Proficiency in additional languages.
Technical Stack
- WhatsApp API
- META Developer Tools
Team & Environment
You will work in close collaboration with the LATAM Sales and Account Management Teams.
Benefits & Compensation
- Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
- Enjoy daily opportunities to learn, grow, and push the boundaries.
- Work from anywhere in the world with full remote flexibility.
- Receive a competitive remuneration package that reflects your skills and experience.
Work Mode
This is a fully remote position open to candidates in the LATAM region.
360dialog GmbH is an equal opportunity employer.
