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PK-Lahore On-site

ibex is hiring a Customer Support Specialist - International

Responsibilities

  • Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  • Providing alternatives to products/items, which are not available on the ecommerce website
  • Follow standard processes and procedures when it comes to providing the resolution
  • Staying up to date with latest updates on system information, process changes and future updates

Requirements

  • O Levels/Matriculation or above
  • Excellent Written and Verbal English communication
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
Required Skills
MS Office
Job Details
Location PK-Lahore
Work mode On-site
Department Operations
Category other
Posted 16 days ago
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About company
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We are an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

BPO 2.0: The Future of CX, Now. We expertly manage 138 Million interactions each year for our clients, and our engagement model is built to ensure that each one is expertly delivered.

Customer inspired. Client Driven. A connected lifecycle empowering the end-to-end customer experience through omnichannel service, digital customer acquisition, and all-channel digital outreach.

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