Responsibilities
- Responding to customer requests via calls, email and chat
- Quickly assess needs to provide accurate support and work to resolve issues in a timely manner
- Escalate issues to other teams as needed, facilitating quick follow-through and closing the loop with the customer
- Document all support interactions in detail
- Maintain a high-touch, calm, courteous and professional demeanor at all times
- Use problem-solving and people skills to resolve issues quickly and provide exceptional customer experiences
- Stay up-to-date on company news, product statuses, new features and process changes
- Use available resources to troubleshoot and resolve issues
- Contribute to materials as needed to assist the team in resolving issues quickly
- Other duties as assigned
Requirements
- Associates degree or 1-2 years of related customer service/customer support experience
- Strong written, verbal and interpersonal communication skills
- Exceptional self-motivation, time management and problem-solving skills
Benefits
- Paid volunteer time off
- 4+ weeks time off
- Up to 12 weeks paid support for parental and emergency leave
- Complimentary lifestyle and financial coaches
- Wellness program
- Comprehensive insurance plan
Work Arrangement
Hybrid — Lincoln, Nebraska and surrounding areas
Additional Information
- Candidates must live in the Lincoln, Nebraska and surrounding areas.
- Position may allow for a work from home environment.
- NRC Health’s positions are closed within 45 days, but the application window may be shortened or extended.
