Responsibilities
- Deliver first-line support by handling requests from customers and internal users through chat, email, and occasionally phone, all in English.
- Offer guidance on products and services including Cloud, CDN, Hosting, AI, and others.
- Diagnose technical issues, gather incident details, and escalate to higher support tiers when necessary.
Requirements
- At least one year of experience in technical support.
- Solid networking knowledge covering TCP/IP, DNS, MAC addresses, ping, and traceroute.
- Strong grasp of hardware and software diagnostics, including log reading.
- English proficiency at B2 level or above.
- Excellent customer advocacy and interpersonal skills.
- Strong problem-solving capabilities.
- Quick to learn, organized, and collaborative as a team player.
- Responsible, courteous, optimistic, and effective in communication.
- Ability to explain complex concepts in simple terms.
- Skill in prioritizing tasks efficiently.
Nice to Have
- Experience with Cloud, CDN, or Hosting services.
- Familiarity with Linux and API usage.
Benefits
- Competitive salary.
- Flexible working hours.
- Options for remote, hybrid, or office work based on role.
- Work from anywhere globally for up to 45 days annually.
- Private medical insurance for you and your family.
- Five extra vacation days.
- Additional fully paid sick leave days.
- Allowance for major life events and birthdays.
- Language classes.
- Modern office with free snacks, drinks, and entertainment.
- Team sports activities.
Compensation
Competitive salary
Work Arrangement
Hybrid
Other
- Language: English (B2 or higher)
- Schedule: Two consecutive day shifts (07:00 - 19:00 local time, 12 hours including 1-hour break), followed by two days off
