Colibrix One is hiring a Customer Support Specialist to join our fast-growing team. In this role, you will assist clients and partners with technical issues related to our acquiring and payment systems. You'll be a key player in ensuring our innovative fintech solutions remain reliable and user-friendly.
What You'll Do
- Provide timely technical support to clients and partners regarding acquiring operations and payment systems.
- Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries.
- Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations.
- Resolve simple technical issues independently and escalate more complex problems when necessary.
- Advise clients on setting up and using software for payment operations.
- Document client inquiries, including problem descriptions, actions taken, and outcomes.
- Collaborate with other company departments to promptly address clients' technical issues.
What We're Looking For
- At least 1–2 years of relevant experience in the fintech industry.
- Excellent written and verbal communication skills in English and Russian.
- Knowledge of the principles of operation, payment terminals, and payment gateways.
- A good understanding of the technical aspects of payment processing and standard data transmission protocols.
- Experience with incident management and monitoring systems such as Intercom, JIRA, Grafana, or Asana.
- Experience with any ticketing or CRM system.
- Quick learning ability and adaptability to new information.
- A proactive, problem-solving mindset with excellent organizational skills.
- The ability to explain complex technical concepts in simple terms.
- Ability to work in shifts, including both day and night, to ensure 24/7 customer support.
Benefits & Compensation
- Opportunity to shape the future of fintech solutions within a growing company.
- A collaborative and supportive team environment.
- Continuous learning and development opportunities to enhance your skills and career growth.
- Competitive salary: 1000 - 1500 EUR net per month.
- Paid vacation.
- Fully remote work.
Work Mode
This is a fully remote position open to global candidates, operating in shifts to maintain 24/7 support.
Colibrix One is an equal opportunity employer.
