Responsibilities
- Act as the friendly and reliable point of contact for members reaching out with questions or issues, including bookings, account inquiries, refunds, and similar requests.
- Assist on-site trainers with occasional urgent requests.
- Communicate exclusively through written channels such as chat, WhatsApp, and email, with no phone calls required.
- Represent the brand's tone in every interaction, ensuring it is warm, down-to-earth, and genuinely helpful.
Benefits
- Fully remote position with flexibility within the specified coverage windows.
- A growing role that offers increased responsibility over time as the company expands.
- A supportive, founder-led team environment.
Work Arrangement
Remote (Worldwide)
Other
- Part-time to start, with opportunities for growth.
- No specific software experience is required; full training is provided.
- Schedule: Coverage is mainly needed during early mornings, evenings on weekdays, and weekends. Exact shifts will be discussed during the process based on your availability.
