Responsibilities
- Conduct onboarding calls with new customers
- Convert business workflows into structured AI configurations
- Identify and clarify unclear processes during live sessions
- Ensure customers go live quickly and with confidence
- Respond to inbound support calls, texts, and emails
- Troubleshoot real-time voice agent issues
- Think creatively when situations deviate from standard procedures
- Gather full context before escalating issues to engineering
- Own issues from start to finish
- Document cases clearly in Salesforce
- Communicate effectively in Slack
- Identify recurring friction points
- Suggest improvements to tooling, onboarding flow, or documentation
Benefits
- Competitive salary plus meaningful equity
- A real product with real usage and growing revenue
- Strong in-person culture, fast feedback loops, and zero bureaucracy
- A small team that feels like a founding team
- Full health, dental, vision, 401k, life insurance, and unlimited PTO
- Tools budget, coffee budget, and whatever-you-need-to-be-great budget
Compensation
Competitive salary plus meaningful equity
Work Arrangement
Remote (Worldwide) — South Africa
Team
We optimize for leverage with great internal tooling, fast CI/CD, and code that scales across many customer types. We believe in deep ownership where engineers talk to users, design features, and ship fast. We value clarity over process, spending most of the day building rather than waiting on decisions. We move in person as a tight-knit team that solves problems together.
Who You Are
- Ownership mentality: You think like an operator, take initiative, care about outcomes, and feel energized by solving real problems.
- Responsiveness: You operate with urgency and reliability, stepping in quickly when something needs attention.
- Growth-Minded: You enjoy learning, improving, and quickly implementing feedback.
How we work
- We optimize for leverage with great internal tooling, fast CI/CD, and code that scales across many customer types.
- We believe in deep ownership where engineers talk to users, design features, and ship fast.
- We value clarity over process, spending most of the day building rather than waiting on decisions.
- We move in person as a tight-knit team that solves problems together.
