Prioritize customer issues across our email channels
Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities
Become an expert on the Circle product, along with our internal staff admin tool
Advise creators on practical solutions as they launch and build their communities
Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app
Escalate feedback to inform and improve our product
Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more
Identify trends from customer inquiries to suggest proactive solutions
Collaborate with a global team through Notion, Slack, and Zendesk

Strong alignment with our values
Proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5
3+ years of experience in a technical support role, ideally in SaaS
Strong written and verbal communication skills
Excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap
Skilled at understanding and implementing technical workflows at a fast pace
Love understanding customer needs, and get satisfaction out of being extremely helpful
Team player, and thrive in a collaborative work environment
Enjoy learning new topics, and are eager to embrace new product developments

Experience working with Zendesk
Worked in a 100% remote role before, with an international team
Experience working with community, payment, live stream, or content-related products
Experience with automation and/or Zapier to create workflows
Experience troubleshooting application logins and/or Single Sign-On flows
Familiarity with troubleshooting API issues

Remote (Worldwide)

Fully remote, full-time position
Candidates must be available to work 8:00 AM to 4:30 PM AEST (or equivalent local hours in an AEST/NZST-aligned timezone), Sunday through Thursday (40 hours per week)
Proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5

Circle is hiring a Customer Support (Oceania)