Responsibilities
- Deliver excellent customer service using phone, email, chat, and online forms
- Address inquiries related to compliance, financial matters, fraud, technical issues, and commercial topics
- Diagnose and resolve problems of varying complexity
- Manage, schedule, and prioritize daily tasks and special assignments as assigned
- Guide customers in understanding and using the company's API and product offerings
- Maintain precise records and update information in designated systems
- Foster strong client relationships by providing reliable and courteous support
- Suggest enhancements to products and customer service processes
- Meet performance targets including response times, satisfaction scores, and service level agreements
- Carry out additional team responsibilities as required
Work Arrangement
On-site — Paris
