Paired is looking for a Customer Support for Ecommerce Group (US-Based, Remote) to serve as a Customer Delight Agent on the front lines for our Pathfinder portfolio brands. You will handle inbound and outbound customer interactions across multiple channels, ensuring customers feel heard and helped.
What You'll Do
- Handle customer inquiries and issues across email, SMS, phone, and live chat.
- Make and receive phone calls with professionalism and warmth.
- Resolve issues related to orders, products, shipping, and returns.
- Use AI-assisted tools to work efficiently and maintain quality at scale.
- Follow brand-specific guidelines to ensure every interaction feels on-brand.
- Flag recurring issues or patterns to the Head of Customer Community.
- Keep tickets organized and response times tight.
What We're Looking For
- Fluent in English, written and spoken, with a clear and professional phone presence.
- Experience handling customer support across multiple channels: email, SMS, phone, and live chat.
- Comfortable using AI tools to assist with support workflows.
- Organized, reliable, and calm under pressure.
- Empathetic, patient, and genuinely customer-first.
- Willing to work from 9 AM to 6 PM EST.
Nice to Have
- Experience with Gorgias or similar helpdesk platforms.
Technical Stack
- AI-assisted tools
- Gorgias or similar helpdesk platforms
Team & Environment
You will report to the Head of Customer Community.
Benefits & Compensation
- Full-time position
- Competitive Salary
- Work From Anywhere
Work Mode
This is a fully remote position open to candidates based in the US.
Paired is an equal opportunity employer.
