Responsibilities
- Manage customer inquiries mainly through chat and email channels
- Record all customer communications and case details accurately in the CRM platform
- Adhere to established communication protocols and internal procedures
- Forward complex or sensitive issues to relevant teams while keeping customers informed
- Operate efficiently across multiple systems and applications at the same time
Work Arrangement
On-site — Varna
Other
- This position is primarily non-voice
- Occasional outbound callbacks may be required
- Proficiency in both German and English is mandatory
