Responsibilities
- Provide direct technical support to customers, diagnosing and resolving complex issues related to Kubernetes GPU clusters with a focus on timely and effective outcomes.
- Serve as a deep product specialist for the GPU Cluster service, handling advanced technical inquiries before escalation to Engineering or Product teams.
- Work closely with Engineering, Research, and Product departments to resolve customer issues and align with leadership to maintain high satisfaction.
- Analyze recurring support cases to identify trends and partner with technical and go-to-market teams to influence product development and roadmap decisions.
- Create and maintain comprehensive documentation including system setups, troubleshooting methods, and frequently asked questions for internal and customer use.
- Offer flexible support coverage during nights, weekends, and holidays as needed to ensure reliable service operations.
Compensation
Competitive compensation, startup equity, health insurance, and other benefits; salary varies by location, level, and role, with flexibility in remote work for the hiring region.
Work Arrangement
Hybrid
Other
- This role follows a non-standard weekly schedule, operating either on a Saturday–Wednesday or Wednesday–Sunday rotation, with two designated days off each week.
- The company provides competitive pay, equity in a startup environment, health coverage, and additional benefits. Pay bands are set according to region, role, and level, with final compensation based on experience, skills, and relevant knowledge.
