Responsibilities
- Be the voice of, and advocate for our customers, providing exceptional support
- Resolve questions and troubleshoot issues across multiple channels
- Ensure a seamless experience for our hotel partners
- Strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback
- Play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team
Requirements
- 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
- Native or Fluent in English
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional intelligence
- Great levels of learning agility
- Compatible graduation course or more than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection
Nice to Have
- Previous experience in customer service or similar
- Fluent in Spanish
- Fluent in Portuguese
Work Arrangement
Remote (Worldwide)
Team
Team size: over 60. Structure: global Customer Support professionals
Additional Information
- Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
- Gather customers' feedback and requirements for future releases of the software
- Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system's updates
