Responsibilities
- Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
- Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.
- You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.
Requirements
- Fluency in English and Spanish and/or Portuguese, verbal and written
- At least 2 years of experience in Customer Support
- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
- Eager to work hard and go the extra mile to make our customers happy
- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
Benefits
- Competitive salary
- Discretionary performance cash bonus
- Latest technology to work with
- Strong team that will help you improve your skills
Additional Information
- Fluency in English and Spanish and/or Portuguese, verbal and written
