Responsibilities
- Deliver customer support through email, chat, and phone, handling both inbound and outbound interactions
- Address customer questions in a professional and timely manner
- Help customers with inquiries, troubleshooting, and resolving issues
- Forward complex issues to the relevant team when needed
- Keep precise records in customer support systems
- Help enhance the overall customer experience
Requirements
- Located in Europe with valid work authorization
- Basic to good English communication skills
- Native or professional proficiency in at least one European language
- Comfortable communicating with customers via phone, email, and chat
- Able to work independently in a remote setting
Nice to Have
- 1-3 years of customer support experience is preferred but not required
- Familiarity with customer support tools such as Zendesk, Freshdesk, or Intercom is a plus
Benefits
- Fully remote work within Europe
- Flexible working hours depending on project assignments
- Opportunity to work with international companies and multilingual teams
- Exposure to AI-enhanced customer support environments
- Opportunity to gain experience in a growing customer experience startup
- Possibility of longer-term collaboration based on project availability
Work Arrangement
Remote (Worldwide) — Remote (Europe)
Other
- Support assignments may vary depending on project demand: 10–20 hours per week or up to 40 hours per week for larger projects (team-based support)
- Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs
- As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available
