Responsibilities
- Responding to initial-level customer inquiries and support tickets
- Meeting service level agreements and maintaining prompt communication
- Delivering fast, accurate, and professional responses to client issues
- Identifying common customer questions and recommending updates to documentation
Requirements
- Pursuing or holding a Bachelor’s or Master’s degree
- Demonstrated analytical and problem-solving abilities
- Skill in managing multiple tasks and setting priorities effectively
- English language proficiency at Upper-Intermediate level or above
Nice to Have
- Familiarity with SQL fundamentals
- Prior experience in a customer support role
Benefits
- Over 30 days of vacation time annually
- Unlimited sick leave policy
- Complimentary meals provided in-office
- Health insurance coverage
- Company-issued Apple equipment for work
- Access to training, industry events, fitness, and wellness programs
- Daily provided lunches
- On-site snacks available
- Regular team-building activities
- Dedicated budget for professional development
Work Arrangement
Remote (City/Region)
Team
The Customer Support team collaborates closely with product and engineering departments to resolve issues and improve service
Work Arrangement
Remote position with location specified as City/Region
Team
Structure: Customer Support team works hand-in-hand with product and engineering teams
Other
- Work schedule includes rotating shifts: evening, morning, and night
- Flexible working hours to accommodate academic commitments
- Office located in Kyiv center
- English proficiency required at Upper-Intermediate level or higher
