Winning Assistants is hiring a Customer Support Administrator to represent our company across multiple departments. This vital, client-facing position ensures an exceptional customer experience while managing key administrative tasks that support operational efficiency.
What You'll Do
- Navigate and manage Practice Better to support client and internal team workflows.
- Utilize Go High Level for pipeline updates, client tagging, and communication tasks.
- Manage documentation and administrative tasks within Asana and Slack.
- Maintain accurate and organized client records across all platforms.
- Respond promptly and professionally to inquiries via PB, email, Slack, social media, and e-commerce channels.
- Provide clear program information and general client support.
- Address shipping concerns, including tracking, claims, address verification, and damaged packages.
- Communicate with clients regarding payment updates, declined cards, and other billing-related needs.
- Serve as the professional, friendly face of the company.
- Attend and assist Health Coaches during group Zoom sessions.
- Manage chat responsibilities, including attendance, reminders, prompts, and next steps.
- Ensure clients feel supported through every stage of their journey.
- Document all interactions to maintain visibility for the entire team.
- Assist the Delivery Team with scheduling, pipeline updates, and administrative follow-ups.
- Support the Sales Team by answering pre-enrollment questions and aiding with onboarding procedures.
- Help the E-commerce Team with shipping issues, claims, and order resolutions.
- Assist Leadership with assigned administrative tasks, data collection, and reporting.
- Assist with HeyGen video creation (training provided).
- Create YouTube Shorts and social media video content.
- Edit and produce short-form video assets as needed.
What We're Looking For
- Strong written and verbal communication skills across platforms such as Slack, email, and social media.
- Proficiency in administrative tasks, including scheduling, calendar management, and task tracking.
- Experience supporting client coaching or programs, ideally with session facilitation or progress tracking.
- High level of organization with the ability to manage multiple responsibilities and backend workflows.
- Naturally exceptional customer service skills with the ability to build rapport and ensure a positive client experience.
- A professional, kind, and energetic attitude aligned with company culture.
- Fluent English speaking and writing skills.
- Relevant, proven work experience in customer service, administrative support, or client coordination.
- Ability to submit an NBI Clearance and/or Local Police Clearance prior to onboarding.
- Availability for video meetings with camera on when required.
- Reliable laptop or desktop computer.
- Stable, high-speed internet connection (minimum 10 Mbps).
- Noise-canceling headset.
- Functional webcam for virtual meetings.
- Quiet and professional workspace setup.
- If selected, ability to complete a self-serve video interview within 24–48 hours.
Nice to Have
- Preferred candidate location: Philippines.
Technical Stack
- Practice Better
- Go High Level
- Asana
- Zoom
- G-suite
- Canva
- HeyGen
Team & Environment
This role supports multiple departments, including Marketing, Delivery, Sales, E-commerce, and Leadership.
Benefits & Compensation
- Compensation: $5–$6 per hour (based on experience).
- Dedicated HR & Contractor Support Team.
- Premium VPN Access (Optional).
- HIPAA & Cybersecurity Training + Certification Provided.
- Top 1% VA Performance Training.
- Client-Approved U.S. Holidays.
- Client-Approved Paid or Unpaid Time Off.
- Access to Tools & Resources.
- Optional Performance-Based Incentives.
Work Mode
This is a fully remote position.
Winning Assistants is an equal opportunity employer.
