ElevenLabs is hiring a Customer Success - UK/I

Responsibilities

• Own both the technical depth and commercial outcomes for ElevenLabs' most exciting customers across the UK & Ireland region.
• Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
• Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving.
• Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
• Spot expansion opportunities early, own renewals and upsells end to end.
• Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Requirements

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
• Proven experience of owning and managing a defined Book of Business
• Fluent in English
• Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances
• Familiarity and experience with building and deploying AI agents
• Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Self-motivated and able to work independently in a remote or distributed team environment

Benefits

• Innovative culture: part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: joining a dynamic team with countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: each year, the entire team comes together in a new location - past offsites have included Croatia and Italy.
• Co-working: if you’re not located near one of our main hubs, a monthly co-working stipend is offered.

Work Arrangement

Remote (Worldwide) — UK, Ireland

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What this looks like day to day

• Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
• Advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
• Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
• Spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Additional Information

• Remote-first role executable from anywhere in the UK or Ireland.
• Equal opportunity employer; no discrimination on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.