Responsibilities
- Deliver outstanding customer experiences aligned with performance goals and client core values.
- Show genuine interest in each customer through courteous, attentive, friendly, and caring communication.
- Suggest alternative products when items are unavailable on the ecommerce site.
- Follow standard procedures and processes to resolve customer issues.
- Keep up to date with system updates, process changes, and future updates.
Benefits
- Medical insurance and outpatient department coverage.
- Provident fund with investment options.
- Leave encashment.
- Annual leave.
- On-the-job training.
- Two days off per week.
- Ergonomic furniture and infrastructure.
- Referral rewards.
- Annual salary increment.
- Conveyance facility.
- Loan facility.
- Employee appreciation programs.
Work Arrangement
On-site — Pakistan
Why Start Your Career At ibex.?
You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
What We Seek in You
Collaborative mindset Customer service focus Hands-on-problem solving ability The ability to communicate technical information in a simple manne
Learning and Takeaways
Here @ ibex. we will help build you! Unlimited exposure A chance to polish your skills A great learning environment Ample experience to build a future path for yourself An opportunity to operate with a highly trained and diversified network of people If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
