Responsibilities
- Assisting businesses with fewer than 1,500 employees and annual spend under $18,000.
- Managing multiple accounts and lifecycle stages, from onboarding new clients to handling renewals and identifying growth opportunities.
- Using a shared support inbox to provide prompt and considerate assistance to customers.
- Covering onboarding, renewal management, proactive risk assessment, and expansion qualification.
- Contributing to one-to-many enablement initiatives, such as webinar programs for a broader customer base.
- Improving onboarding processes, reducing manual tasks in renewal and risk management, and testing more strategic and personalized approaches within a scalable model.
- Utilizing AI tools like ChatGPT and Copilot to enhance efficiency and continuously improve customer service.
- Collaborating closely with the broader customer success team and working cross-functionally to ensure quick time-to-value and long-term success for SMB customers.
Compensation
Not specified
Work Arrangement
Hybrid — San Francisco, California
Team
Not specified
Other
- Taking ownership and responsibility (equity for all employees)
- Health, dental, and vision insurance coverage
- Flexible paid time off and company holidays
- 401(k) retirement plan
- Paid parental leave
- Daily catered lunches (for San Francisco-based roles)
- Commuter benefits
- Home office stipend
Not specified
