Milliman IntelliScript is looking for a Customer Success Representative to champion customer outcomes through training, onboarding, and ongoing communication. In this role, you will demonstrate Milliman’s value at every touchpoint and deliver proactive support and guidance, directly leading to customer success.
What You'll Do
- Train and educate customers on our products and services.
- Demonstrate Milliman’s value to customers at every touchpoint.
- Deliver proactive support and guidance leading to customers’ success.
- Use customer experiences to create and inform retention strategies.
- Foster key relationships and enhance customer experiences.
- Be a key influencer in driving internal efficiency.
What We're Looking For
- 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar role.
- Exceptional listening and communication skills.
- Bilingual in English and Spanish.
- Innate ability to organize and self-direct.
- Willingness to ask for guidance and direction.
- Naturally curious, embracing innovation, and hungry to learn.
- Understands that customer success requires a team effort.
- Passionate about building and maintaining relationships.
- Advocates for customers and thinks outside the box.
- Empathetic with strong interpersonal skills.
- Has tough skin, a positive attitude, and a desire to understand customer success.
- Elevated level of accuracy and attention to detail.
- Flexible, collaborative, and thrives in uncertain environments.
- Driven, self-motivated, enthusiastic, with a 'can do' attitude.
- Experience working with SaaS customers, or the willingness to learn the industry.
- Candidates hired will be required to obtain a Health & Life Insurance license.
Nice to Have
- Experience with SaaS products and customer success processes.
- Experience with insure-tech platforms or benefits administration.
- Insurance experience in employee benefits and/or personal insurance.
Benefits & Compensation
- Medical, Dental and Vision coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP).
- 401(k) Plan with company matching and profit-sharing contributions.
- Discretionary Bonus Program.
- Flexible Spending Accounts (FSA) for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) accruing from first day; full-time employees accrue 15 days per year.
- A minimum of 10 paid holidays per year.
- Family Building Benefits including adoption and fertility assistance.
- Paid Parental Leave up to 12 weeks for eligible employees.
- Life Insurance & AD&D premiums 100% covered.
- Short-Term and Long-Term Disability fully paid.
Work Mode
This is an onsite position based in Omaha, Nebraska.
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
