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CA, US Hybrid Full-time

iRESTORE is hiring a Customer Success Operations Manager

Requirements

  • 8–12+ years of experience in Customer Support / Customer Experience leadership, preferably in eCommerce, health, beauty, or DTC brands.
  • Proven experience scaling customer support operations in high-growth environments.
  • Strong background in AI, automation, CX platforms, and operational analytics.
  • Deep understanding of omnichannel support, quality management, and workforce planning.
  • Highly strategic, systems-oriented, and data-driven mindset.
  • Exceptional cross-functional communication and executive presence.

Benefits

  • Competitive compensation, including performance-based bonus
  • Unlimited PTO
  • Flexible schedule
  • Healthcare (medical, dental & vision) fully covered
  • Gym membership credit
  • Kindle/Audible credits
  • Free iRESTORE Products!
  • Paid maternity/paternity leave
  • Hybrid work set-up

Work Arrangement

Hybrid

Additional Information

  • Your physical and mental health is super important
  • We really value lifelong learning and personal development
  • In case you or someone you love is losing hair
About company
iRESTORE

Reverse hair loss in just 3 months with clinically proven red light therapy technology. The iRESTORE Laser Hair Growth System is FDA-cleared for men and women and designed to help regrow thicker, healthier hair without drugs or surgery.

Backed by over 29,000 reviews and a 365-day trial, iRESTORE offers a non-invasive solution for hair regrowth using Lumitech™ technology. Trusted by over 600,000 customers, the system includes various devices tailored to individual needs, from the Essential to the Elite model.

No drugs. No surgeries. Just visible results in as little as 3 months.

All jobs at iRESTORE Visit website
Job Details
Category other
Posted 5 months ago