Responsibilities
- Answer phone calls and provide outstanding customer service
- Organize daily caregiver schedules and healthcare worker activities
- Assign caregivers to client visits by selecting the most suitable match
- Assist with caregiver screening and hiring processes
- Operate the service delivery platform in line with company standards
- Maintain regular communication with field staff, build strong relationships, promote the employer brand, and help retain top talent
- Develop strong rapport and working relationships with team members based in the United States
- Create daily and weekly reports on staffing and operations
- Support payroll-related tasks
- Provide human resources support to healthcare workers
Requirements
- At least 3 years of experience in a customer service representative role
- Must have excellent spoken and written English communication skills
- Must have advanced computer skills with documents, spreadsheets, and web applications
- Excellent problem-solving abilities
- Highly organized, detail-oriented, reliable, and capable of managing multiple priorities
- Self-starter with strong time management skills
- Strong phone-based customer service skills, preferably with customers from the US, UK, Australia, or other international locations
- Must demonstrate clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
- A distraction-free and noise-free home office space
- Work timing: 9 PM to 6 AM Indian Standard Time
- Strong work ethic, respectful attitude, and professional approach to work
Benefits
- Permanent work from home in a positive, friendly, and fun work environment
- Updated 2026 compensation structure
- Long-term career path across healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination
- Training in US healthcare operations and remote service delivery practices
- Supportive remote team culture backed by over 10 years of remote work experience
- Management recognition and performance-based incentives
Compensation
Updated 2026 compensation structure
Work Arrangement
Remote (Country) — India
Other
- Language: English (spoken and written)
- Work hours: 9 PM to 6 AM Indian Standard Time, Monday to Friday (US day shift)
- Equipment required: laptop or desktop computer, webcam, headset, high-speed internet connection
- Home office must be distraction-free and noise-free
- Candidates must be located in India
- No moonlighting, overlapping jobs, or freelance work allowed
- Employment-history verification may be required before final interview
- Application process includes a follow-up questionnaire and one-on-one interview
