Responsibilities
- Build strong relationships with new customers, including leadership and executive teams, to understand their goals and priorities.
- Develop tailored strategies and action plans using a consultative approach to help customers achieve their desired outcomes.
- Utilize KnowBe4 assessment tools to evaluate and support customer security awareness levels.
- Oversee the customer onboarding process, including account setup, product training, best practices guidance, initial phishing simulations, and change management activities.
- Collaborate with technical support teams to resolve complex technical inquiries.
- Track and analyze customer product usage, adoption rates, and overall health indicators.
- Engage regularly with customers and their leadership teams according to established protocols to ensure continued product adoption and long-term success.
- Conduct scheduled business reviews to assess satisfaction, troubleshoot issues, and reinforce product value.
- Lead strategic engagement sessions with management and executives to align on objectives, industry developments, performance benchmarks, delivered value, expansion opportunities, product updates, and satisfaction levels.
- Initiate and support cross-functional projects aimed at improving the customer experience, increasing satisfaction, and fostering loyalty.
- Apply current and emerging tools, workflows, and best practices to maximize customer value realization from the platform.
- Support the Renewal Specialist in managing renewal processes for accounts within your portfolio.
- Work with Account Managers on the Cross-Sell team to follow up on upgrade opportunities and refer new product solutions.
- Achieve and surpass assigned sales and renewal targets consistently.
- Ensure accurate and timely account management and documentation within the company's CRM system.
Work Arrangement
Remote
Other
- Please submit your resume in English.
- This position is based in São Paulo, Brazil.
