Responsibilities
- Manage a set of assigned clients and implement customized plans to boost product adoption, satisfaction, and long-term retention.
- Discover opportunities for additional sales by analyzing customer goals and identifying unmet needs.
- Represent customer interests within the company to shape improvements in products and services based on direct feedback.
- Collaborate across Product, Engineering, Sales, and other departments to ensure consistent and effective client experiences.
- Monitor key customer health indicators and convert data insights into proactive relationship-building actions.
Benefits
- Contribute to a critical mission: defending European organizations against live cyber threats.
- Operate in a remote-first environment with periodic in-person company gatherings.
- Collaborate with experts from national CERTs, intelligence services, and top technology fields.
- Lead a key function with full accountability in a fast-scaling cybersecurity organization.
- Enjoy weekly team lunches in the Netherlands and regular Thursday social events.
- Take advantage of a flexible leave policy that includes time off for wellbeing and community service.
Other
- Fluency in both German and English is required.
- Must be able to confidently present to senior-level stakeholders.
- Regular in-person company-wide meetups are held despite a remote-first model.
