Responsibilities
- Manage the Instructure customer experience for all customers within your territory
- Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities
- Act as liaison between the customer and Instructure
- Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
- Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets
Requirements
- Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience.
- Exceptional communication skills both written and verbal.
- Capacity to set correct expectations and manage issues to completion.
- Multitask and prioritize tasks in a changing environment.
- Strong team mentality, utilizing internal and external resources strategically and judiciously.
- Customer facing background within the software industry.
- Demonstrated ability to solve problems and seek solutions.
Nice to Have
- K12 Education experience and knowledge preferred
Benefits
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
- Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
- Comprehensive wellness programs and mental health support
- Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
- The technology and tools you need to do your best work
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
Work Arrangement
Hybrid
Additional Information
- Instructure is an Equal Opportunity Employer.
- All employees must pass a background check as part of the hiring process.
- Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
- Any attempt to misrepresent personal or professional information will result in disqualification.
