About the Role
The individual in this role will partner with institutions to maximize the impact of a student engagement solution by guiding implementation, monitoring usage, and fostering strong relationships to drive retention and success outcomes.
Responsibilities
- Serve as the primary contact for client institutions using the platform
- Onboard new clients and ensure smooth implementation processes
- Monitor client usage data to identify opportunities and risks
- Conduct regular check-ins to assess client goals and progress
- Collaborate with clients to develop strategies for student engagement
- Troubleshoot issues and coordinate timely resolutions
- Gather and relay client feedback to product and engineering teams
- Identify expansion opportunities within existing accounts
- Support the creation of training materials and resources
- Track client health metrics and intervene when necessary
- Maintain accurate records in the customer relationship management system
- Coordinate with technical teams during integration phases
- Advocate for client needs in internal planning discussions
- Deliver product updates and best practices to clients
- Help clients interpret analytics and take data-informed actions
- Promote renewal readiness through consistent engagement
- Escalate critical issues following defined protocols
- Participate in client success planning sessions
- Contribute to process improvements in customer support workflows
- Stay informed about higher education trends and challenges
Nice to Have
- Master’s degree in education, counseling, or administration
- Direct experience in higher education administration
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote with flexible hours
Team
Small, mission-driven team focused on education technology
Our Mission
We aim to improve student outcomes in higher education by helping institutions better understand and support their learners through technology.
What You’ll Do
- Partner with colleges and universities to ensure effective use of a platform designed to increase student engagement and retention.
- Guide clients from onboarding through renewal, focusing on measurable success.
Not available
