Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion
Understand customer goals and workflows to drive outcomes and long-term value
Serve as a trusted advisor on QA and automated testing best practices
Create and execute success plans that clearly link product usage to business impact
Build and maintain alignment with technical and executive stakeholders
Identify risks early, handle objections, and manage escalations with clarity and urgency
Collaborate with sales, product, and engineering to share feedback and improve the customer experience
Own forecasting, renewals, and expansion opportunities across your accounts
Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)

3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders
Proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth
Skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA
Thrives in early-stage startups where adaptability, ownership, and initiative are key
Thinks strategically and connects product value to customer business outcomes
Shares our values

Remote (Worldwide) — United States, United Kingdom, Canada

Structure: remote-first team

Make magic. We want to build a magical product for our customers and magical place to work. Magic is striving for better than the best. Working with exceptional colleagues is exciting, inspiring, and the most important factor for creating a magical place to work.
Be open. Being open provides context people need to make great decisions. Openness builds trust, showing progress creates momentum, and open learnings from failures help us get better.
Have freedom and ownership. Giving people freedom instead of developing processes to prevent them from using their own judgement, creates better decision making and accountability. To give people freedom they must have the skills, context, and ownership mentality to solve problems self-directed.
Deliver impact fast. Creative mavericks are motivated by doing great work, not by being told what to do. By creating a magical environment to attract talented people, by being open and providing context to make great decisions, then we can provide freedom and ownership for people to do great work and deliver impact fast.

30-minute intro with our Recruiting team — we’ll align on experience, goals, and what excites you
Take-home challenge — show us how you build relationships, dive deep with customers, and drive outcomes
Take-home review with Leadership — a mock CS call and deeper discussion on what it would look like to join the team
Final chat with the Hiring Manager — ensuring strong alignment on expectations, impact, and long-term growth
Offer + welcome to the team 🎉

Candidates must be physically located in and have legal authorization to work in the United States, Canada, or the United Kingdom, without the need for employer-sponsored work authorization, now or in the future
Not sponsoring visas (e.g., H-1B, TN or E-3 in the United States) or supporting related work authorization

QA Wolf is hiring a Customer Success Manager