PVcase is hiring a French-speaking Customer Success Manager to build and nurture long-term customer relationships. You will own a book of High and Medium touch customers based in Europe, guiding them from onboarding through renewal to achieve engagement, adoption, and net retention targets.
What You'll Do
- Own a book of High and Medium touch customers in Europe, driving engagement throughout all stages of the customer journey.
- Drive healthy adoption, net retention, and churn targets.
- Conduct QBRs and EBRs to understand customer business goals and demonstrate product ROI.
- Engage with executive sponsors and decision-makers within customer organizations as needed.
- Own the value proposition for the PVcase multi-product suite and apply it to address specific global customer needs.
- Collaborate with cross-functional teams like Sales, Product, and Marketing to ensure a seamless customer experience.
- Act as a customer advocate within the organization, liaising with senior leadership when necessary.
- Contribute to process development and organizational growth projects.
What We're Looking For
- Minimum two years of Customer Success experience.
- Fluent in English and French.
- Demonstrated experience developing relationships at all levels within customer organizations.
- Strong communication skills for effective internal and external collaboration.
- Accurate forecasting skills and a good understanding of your customer base.
- Conflict-resolution skills to address customer concerns and prioritize work effectively.
- Understanding of customer metrics and ability to analyze data for insights.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Outstanding written and verbal communication skills.
- Ability to work remotely, respond during standard hours, and occasionally visit customers in-person.
Nice to Have
- Renewable Energy industry experience (or a related field) is a strong plus.
- Experience with Salesforce and/or Gainsight.
- Startup or scale-up experience, with comfort in fast-evolving environments and a desire to contribute to team improvement.
Team & Environment
This role reports to the Head of Customer Success Management (EMEA).
Benefits & Compensation
- Flex benefit package to customize perks to your style.
- Unlimited remote work or option to work from offices in Vilnius, Kaunas, or Barcelona.
- Flexible working hours.
- Half-day Summer Fridays.
- Full training and onboarding program.
- Considerable and steadily increasing salary.
- Participation in international training programs.
- Internal transparency with company results and salary system.
- Additional paid vacation days for birthdays, volunteering, and other occasions.
- Compensation: €33,500 - €44,000 per year gross, plus variable commissions.
Work Mode
This is a remote position open to candidates in Europe, with a preference for Spain.
PVcase is an equal opportunity employer.
