Responsibilities
- Manage a portfolio of key customers, focusing on strategic oversight, product adoption, satisfaction, and uncovering expansion potential.
- Organize and conduct service review sessions, presenting updates on system events, incidents, open issues, customer feedback, root-cause assessments, and billing or usage tracking.
- Detect and monitor sales opportunities, support analysis of evolving customer requirements, and help prepare additional proposals.
- Ensure clients realize and quantify the benefits of their investment through high engagement and satisfaction, partnering with sales to spot upsell pathways.
- Build and sustain trusted relationships with stakeholders across all levels, from operational teams to executive leadership.
- Act as the internal voice of the customer by clearly conveying needs and helping shape product enhancements and strategic planning.
- Partner with customers and internal teams in Sales, Product, and Technology to optimize solution usage and implement progress tracking plans.
- Conduct workshops to communicate product development plans aligned with customer objectives and future goals.
- Oversee the full contract lifecycle, including renewals and critical negotiation processes.
- Respond to and resolve customer escalations during standard business hours.
- Collaborate with Marketing to showcase successful customer outcomes and promote case studies.
Compensation
Not specified
Work Arrangement
Not specified
Team
Not specified
Not specified
