Responsibilities
- Manage a portfolio of customer accounts with partial autonomy, working closely with the Regional Account Manager to drive day-to-day commercial and operational performance.
- Serve as a key point of contact for assigned customers, maintaining regular communication to ensure service quality, alignment, and strong engagement.
- Build and maintain trusted, long-term relationships with customer stakeholders, positioning Optasia as a strategic fintech partner.
- Lead ongoing account performance management by tracking KPIs, identifying risks and opportunities, and proactively driving improvement actions.
- Assess, clarify, and validate customer needs, including operational requirements, product adoption, and roadmap alignment, translating them into actionable initiatives.
- Monitor market trends, competitive dynamics, and customer performance data to support optimization, cross-sell, and account growth opportunities.
- Provide structured reporting and insights into account performance, product usage, delivery progress, and potential risks to internal teams and customers.
- Coordinate contractual and operational delivery by working cross-functionally with teams, managing escalations where required.
- Contribute to achieving service performance and financial targets, including SLA compliance, operational KPIs, and commercial objectives, while supporting billing, reconciliation, and payment processes.
Requirements
- Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
- Minimum 3yrs Telecoms industry experience
- Bachelor’s degree
- Fluency in English & French is necessary for this role.
Nice to Have
- Experience in Telecoms Customer Value Management (CVM), Value-Added Services (VAS), and/or fintech and digital financial services solutions.
Benefits
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- All the tech gear you need to work smart
Work Arrangement
Remote (Worldwide) — 38+ countries, eight regional commercial offices
Why you should apply
- Be a part of a multicultural working environment
- Meet a very unique and promising business and industry
- Gain insights for tomorrow market’s foreground
- A solid career path within our working family is ready for you
- Continuous training and access to online training platforms
Optasia’s Values
- #1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
- #2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
- #3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
- #4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
- #5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
Additional Information
- Fluency in English & French is necessary for this role.
- Be a part of a multicultural working environment
- Continuous training and access to online training platforms
