Manage a portfolio of customer accounts with partial autonomy, working closely with the Regional Account Manager to drive day-to-day commercial and operational performance.
Serve as a key point of contact for assigned customers, maintaining regular communication to ensure service quality, alignment, and strong engagement.
Build and maintain trusted, long-term relationships with customer stakeholders, positioning Optasia as a strategic fintech partner.
Lead ongoing account performance management by tracking KPIs, identifying risks and opportunities, and proactively driving improvement actions.
Assess, clarify, and validate customer needs, including operational requirements, product adoption, and roadmap alignment, translating them into actionable initiatives.
Monitor market trends, competitive dynamics, and customer performance data to support optimization, cross-sell, and account growth opportunities.
Provide structured reporting and insights into account performance, product usage, delivery progress, and potential risks to internal teams and customers.
Coordinate contractual and operational delivery by working cross-functionally with teams, managing escalations where required.
Contribute to achieving service performance and financial targets, including SLA compliance, operational KPIs, and commercial objectives, while supporting billing, reconciliation, and payment processes.

Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
Minimum 3yrs Telecoms industry experience
Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
Bachelor’s degree

Experience in Telecoms Customer Value Management (CVM), Value-Added Services (VAS), and/or fintech and digital financial services solutions.

Remote (Worldwide) — 38+ countries

Structure: Portfolio of customer accounts managed with partial autonomy. Reports to: Regional Account Manager

Optasia is hiring a Customer Success Manager, Fintech