Responsibilities
- Manage a portfolio of high-priority accounts to increase adoption, retention, and revenue.
- Shape the customer success strategy as one of the initial team members, with full ownership of processes and commercial outcomes.
- Collaborate with late-stage prospects and current clients to deliver rapid, meaningful value using the platform.
- Drive retention and expansion within your account portfolio by ensuring effective onboarding and deep product usage, with financial rewards tied to performance.
- Play a key role in the customer lifecycle, ensuring smooth onboarding, sustained adoption, retention, and revenue growth.
- Build the customer success function from scratch in a hands-on commercial role, while expanding a global network within the RevOps and sales communities.
Nice to Have
- Background in Revenue Operations or as a Salesforce administrator is advantageous.
- Experience leading implementation teams for complex products is beneficial.
- Familiarity with Salesforce data capture, pipeline management, and forecasting is a plus.
Benefits
- Revenue-generating position with direct collaboration with company founders.
- Competitive pay with performance-based incentives and equity.
- Opportunity to work with experienced RevOps and GTM leaders across high-growth companies in the customer base.
- High-impact role in a culture focused on customers and speed.
- Flexible paid time off, competitive compensation, and equity.
Compensation
Competitive compensation, including performance-based incentives and equity.
Work Arrangement
Remote
Team
One of the first hires shaping the Customer Success function, working closely with founders and experienced RevOps & GTM leaders.
