Responsibilities
- Establish and maintain strong relationships with new and existing clients, including leadership and executive teams, to understand their business goals
- Adopt a consultative approach to design strategies that align with customer objectives
- Evaluate and track the maturity of the customer's security awareness training program and collaborate with leadership to strengthen organizational security culture
- Support administrators in building and maintaining a robust security awareness initiative aligned with executive expectations
- Uphold professional standards when managing and supporting enterprise-level accounts
- Utilize assessments such as ASAP, SAPA, and SCS to shape program development and enhance organizational security proficiency
- Guide customers through onboarding, including account setup, product training, best practices, phishing simulations, and change management tasks
- Collaborate with technical support teams to resolve complex technical inquiries
- Track and analyze customer usage, adoption rates, and health metrics
- Engage regularly with stakeholders according to a defined model to ensure continued product adoption and value realization
- Conduct scheduled business reviews to assess satisfaction, troubleshoot issues, and promote sustained product use
- Lead strategic review sessions with management and executives to align on goals, industry trends, benchmarking, delivered value, and growth opportunities
- Initiate cross-functional efforts to enhance customer experience, satisfaction, and loyalty
- Apply current tools, processes, and best practices to maximize customer outcomes
- Support renewal specialists in managing subscription renewals
- Identify opportunities for add-ons, upgrades, and generate interest in new offerings
Work Arrangement
Remote (City/Region)
Work Arrangement
Remote (City/Region)
