Modo Energy is hiring a Customer Success Manager

Responsibilities

• Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
• Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product
• Own product and methodology queries - be the expert customers turn to when they have a question
• Run regular check-ins and training sessions with users across your accounts
• Monitor account health and flag risk early
• Feed customer insight and product feedback back into the business
• Work closely with the account management team to ensure seamless customer support at every stage

Requirements

• 2–4 years in a customer success or account management role within a B2B SaaS environment
• Demonstrated ability to drive product adoption and manage a portfolio of accounts
• Strong product instinct - you get into the details, learn fast, and become the expert
• Proactive approach to account health - you spot disengagement early and act on it

Nice to Have

• Experience in energy, infrastructure, or data-driven research products
• Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
• Exposure to energy markets or an appetite to develop it quickly