Trusted Shops is hiring a Customer Success Manager Benelux

Responsibilities

• Take ownership of a defined portfolio of customers, proactively driving performance improvements.
• Serve as the main point of contact, offering expert guidance and ongoing support.
• Identify opportunities for growth and strategically position TRSTD’s technologies to achieve client goals.
• Act as the voice of the customer, providing actionable insights to our product team.

Requirements

• Proven expertise in customer communication and account management.
• Strong B2B background, ideally with Key Account experience.
• Deep understanding of SaaS and e-commerce challenges.
• Skilled at managing stakeholders and collaborating across teams.
• Organized, hands-on, and proficient with CRM tools (e.g., Salesforce).
• Native-level Dutch (C2) and advanced English (C1).

Benefits

• Hybrid work: Combine fixed office days (3 days / week) with flexible remote work
• Academy Onboarding: 4-weeks onboarding together with all new starters in Sales, Customer Success, and Account Management
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
• Contract with Europe's trusted brand
• 25 vacation days
• Buddy program (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

Additional Information

• Native-level Dutch (C2) and advanced English (C1).