About the Role
The ideal candidate will build strong relationships with clients, proactively manage their success journeys, and act as a trusted advisor to drive product adoption and long-term retention.
Responsibilities
- Act as the primary point of contact for assigned customers
- Develop a deep understanding of customer goals and objectives
- Create and execute customer success plans tailored to individual needs
- Monitor product usage and identify opportunities for improvement
- Onboard new clients and guide them through initial setup
- Conduct regular check-ins and business reviews
- Collaborate with support and product teams to resolve issues
- Identify expansion opportunities and support upsell efforts
- Track customer health metrics and intervene when risks arise
- Provide feedback from customers to internal teams
- Assist in developing customer onboarding materials
- Facilitate training sessions for new users
- Ensure timely responses to customer inquiries
- Maintain accurate records in the CRM system
- Drive customer advocacy and referenceability
- Support renewal processes and reduce churn
- Stay updated on industry trends and best practices
- Coordinate with implementation teams during onboarding
- Escalate technical issues when necessary
- Promote product features that align with customer goals
- Gather testimonials and success stories
- Monitor contract terms and renewal dates
- Advocate for customer needs internally
- Use data to measure success and adjust strategies
- Maintain a customer-first mindset in all interactions
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office and remote options
Team
Part of the customer experience division reporting to regional leadership
What We Offer
- Comprehensive health benefits package
- Flexible paid time off policy
- Professional development stipend
- Remote work equipment allowance
- Employee wellness programs
- 401(k) matching program
- Team offsites and company events
Our Culture
- Collaborative and inclusive environment
- Focus on innovation and continuous improvement
- Emphasis on work-life balance
- Open communication across teams
- Recognition for contributions and achievements
Not available for this position
